Kenya Power Clarifies Landlords Are Not Responsible for Updating Tenants’ Token Metres

Kenya Power has issued a clarification regarding the responsibility for updating token meters in rental properties. The utility company emphasized that landlords are not responsible for updating tenants’ prepaid electricity token meters. Instead, tenants are required to manage this themselves.

When tenants purchase new tokens, they will receive update codes that need to be entered into the meter. It is crucial for tenants to load all previously purchased tokens before inputting the new update codes to avoid invalidating the old ones. Kenya Power is conducting these updates in phases, and tenants will be notified via SMS when it is their turn to update their meters.

The utility company introduced these updates to improve the functionality and reliability of the prepaid metering system. By ensuring that tenants handle the updates, Kenya Power aims to streamline the process and reduce the burden on landlords, who are often not directly involved in the day-to-day management of electricity consumption in rental properties.

For landlords, this clarification means they are not liable for any issues arising from the token updates. It places the onus on tenants to keep their meters updated and ensures that they are responsible for their electricity usage and management.

This approach also simplifies the process for Kenya Power, allowing them to efficiently roll out updates without needing to coordinate with multiple landlords. By directly communicating with tenants, the company can ensure that the necessary updates are implemented swiftly and accurately.

In summary, Kenya Power’s clarification reinforces that tenants are responsible for updating their token meters, receiving update codes when they purchase new tokens, and managing their electricity consumption independently. Landlords are thereby relieved of this responsibility, promoting a more straightforward and efficient update process.