How To Update Your Kenya Power Prepaid Meter Tokens.
How To Update Your Kenya Power Prepaid Meter Tokens
Updating your Kenya Power prepaid meter tokens is essential to ensure continued access to electricity. Here is a step-by-step guide on how to update your prepaid meter tokens:
Steps to Update Your Kenya Power Prepaid Meter Tokens:
- Purchase Tokens:
- When you purchase tokens, you will receive two special update codes along with your token from Kenya Power.
- Receive Update Codes:
- Kenya Power may also send the update codes directly to your phone via SMS if you haven’t purchased tokens.
- Prepare Your Meter:
- Ensure that your prepaid meter is easily accessible.
- Enter the Update Codes:
- Follow the steps indicated in the SMS from Kenya Power to key in the update codes.
- The process usually involves entering the codes one by one into your meter.
- Load New Token:
- After entering the update codes, proceed to load the new token as you normally would.
- Ensure Previous Tokens Are Loaded:
- Load any previously purchased tokens before updating your meter. Unused tokens before the update process will become invalid if not loaded.
Deadline for Update:
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- The deadline for updating all prepaid meters is set for the end of August 2024. Meters not updated by this deadline will stop accepting tokens.
Affected Meters:
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- This update targets all prepaid meters using the Standard Transfer Specification (STS).
Impact on Existing Tokens:
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- The update will not impact existing tokens that are already loaded into the meter.
Assistance:
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- Kenya Power has put in place measures to assist customers in updating their meters. If you encounter any difficulties, contact Kenya Power customer service for help.
Kenya Power Contacts for Assistance:
- Phone: +254 203201000 / 0703 070 707 | 0732 170 170
- Twitter: @KenyaPower_Care
- Facebook: Kenya Power Care
By following these steps, you can ensure your prepaid meter is updated and continue to enjoy uninterrupted electricity service.
How To Update Your Kenya Power Prepaid Meter Tokens