How To Reset Cooperative Bank MCo-op Cash PIN

How To Reset Cooperative Bank MCo-op Cash PIN.

This guide explains how to reset your MCo-op Cash PIN. MCo-op Cash is Cooperative Bank’s mobile banking platform that enables you to carry out a variety of banking, money transfer, and payment services straight from your mobile phone. You can register for MCo-op Cash by dialing *667# on your mobile phone or by downloading the app from the Play Store or App Store.

Requirements

Before you begin the PIN reset process, ensure you have the following:

Your National ID or Passport Number (the one you used to open your Co-op accounts).
The Safaricom number you used to register for MCo-op Cash.

How to Reset MCo-op Cash PIN Using USSD

*Dial 667# on your mobile phone.
Reply with 1 if you have forgotten your PIN.
Reply with 1 to accept the terms and conditions.
Enter your National ID or Passport Number.
Select your preferred option:
- Call the Contact Centre number 0703 027 000, or
- Reset via security questions.
If you select Reset PIN via security questions, answer the questions.
Enter your preferred 4-digit PIN.
Confirm your preferred PIN.

How to Reset MCo-op Cash PIN Through the MCo-op Cash App

Open the MCo-op Cash App.
Select forgot PIN.
Enter your National ID number and phone number.
Enter your date of birth and email address.
Input the OTP that is sent to your phone.
Answer the security questions and select the security image you set during onboarding.
Enter your preferred 4-digit PIN.
Confirm your PIN.

How to Reset the App/Web Password Using USSD

*Dial 667# and log in to MCo-op Cash.
Select option 98: More.
Select option 12: Self-service.
Select option 4: Online banking.
Select option 3: Reset my password.

Cooperative Bank Contacts

For further assistance, you can contact Cooperative Bank through the following:

Phone: 020 277 6000 / 0703 027 000
Email: customerservice@co-opbank.co.ke

Resetting your MCo-op Cash PIN is a straightforward process, whether using the USSD code or the MCo-op Cash App. Ensure you follow the steps accurately to regain access to your mobile banking services