How To Reset Cooperative Bank MCo-op Cash PIN.
This guide explains how to reset your MCo-op Cash PIN. MCo-op Cash is Cooperative Bank’s mobile banking platform that enables you to carry out a variety of banking, money transfer, and payment services straight from your mobile phone. You can register for MCo-op Cash by dialing *667# on your mobile phone or by downloading the app from the Play Store or App Store.
Requirements
Before you begin the PIN reset process, ensure you have the following:
- Your National ID or Passport Number (the one you used to open your Co-op accounts).
- The Safaricom number you used to register for MCo-op Cash.
How to Reset MCo-op Cash PIN Using USSD
- *Dial 667# on your mobile phone.
- Reply with 1 if you have forgotten your PIN.
- Reply with 1 to accept the terms and conditions.
- Enter your National ID or Passport Number.
- Select your preferred option:
- Call the Contact Centre number 0703 027 000, or
- Reset via security questions.
- If you select Reset PIN via security questions, answer the questions.
- Enter your preferred 4-digit PIN.
- Confirm your preferred PIN.
How to Reset MCo-op Cash PIN Through the MCo-op Cash App
- Open the MCo-op Cash App.
- Select forgot PIN.
- Enter your National ID number and phone number.
- Enter your date of birth and email address.
- Input the OTP that is sent to your phone.
- Answer the security questions and select the security image you set during onboarding.
- Enter your preferred 4-digit PIN.
- Confirm your PIN.
How to Reset the App/Web Password Using USSD
- *Dial 667# and log in to MCo-op Cash.
- Select option 98: More.
- Select option 12: Self-service.
- Select option 4: Online banking.
- Select option 3: Reset my password.
Cooperative Bank Contacts
For further assistance, you can contact Cooperative Bank through the following:
- Phone: 020 277 6000 / 0703 027 000
- Email: customerservice@co-opbank.co.ke
Resetting your MCo-op Cash PIN is a straightforward process, whether using the USSD code or the MCo-op Cash App. Ensure you follow the steps accurately to regain access to your mobile banking services
How To Reset Cooperative Bank MCo-op Cash PIN