Customer Experience Internship Vacancy at CarePay Group.
Customer Experience Internship Vacancy at CarePay Group
CarePay Group is an international, fast-growing fintech company with offices in Kenya, Nigeria and the Netherlands. Our vision is to make mobile health insurance accessible to everyone by using state-of-the-art technology against no marginal costs. We strongly believe in leveraging the mobile technology revolution to transform the health insurance sector. CarePay has developed a smart payment distribution platform on the foundations of the mobile money ecosystem, which permanently connects patients, premium payers, insurers and healthcare providers on our platform. The platform provides mobile health wallets which allow all stakeholders to send, receive and pay dedicated healthcare funds to each other instantly and thereby reducing costs, creating huge data value and enhancing transparency and accountability. CarePay’s platform has connected over 4.5 million participants and 1,200 healthcare facilities in Kenya and Nigeria.
Main Purpose of the Internship
- Duration: 3-6 months
- Location: Nairobi
- Number of Positions: 2
- Type: Contract
Responsibilities
- Learn to provide the full suite of CarePay customer service offerings
- Handle inquiries via customer service hotline, social media, and other contact modes
- Provide efficient and professional service to CarePay customers
- Build customer loyalty through effective problem-solving and customer care
- Adhere to service standards set by CarePay
Educational Qualifications, Knowledge & Key Skills, and Competencies
- Higher Diploma in a related field
- At least 1 year of experience in Operations or Customer Service
- Strong customer relationship experience
- Solid understanding of customer service and operations
- Experience in customer relations, preferably in a call center (healthcare insurance preferred)
- Typing skills (minimum 30 words per minute preferred)
- Excellent telephone skills
- Excellent conflict resolution skills
- Technical skills (telephone and order booking systems)
- Excellent communication skills (spoken and written)
- Excellent negotiation and interpersonal skills
- Mental alertness
- Assertiveness
Physical Demands and Working Hours
- Willingness to work weekends and/or night shifts
- Availability for the entire period of the internship
Internship Application
Interested and qualified candidates should apply at CarePay Ltd on carepay.bamboohr.com.